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Ipanema Support and Services Transition Info

Ipanema Support and Services Transition Info

Community Manager Community Manager
Community Manager
A big hello to our new community members from Ipanema!! We're here to help you get started!

Register for access to the Extreme Support Portal

We strongly recommend that you register for your Extreme Support Portal account starting January 3, 2022 to get access to support on Ipanema products. Please use your corporate email address when registering for any Extreme Networks support tools. The support portal is your one-stop-shop to manage any support tickets, see your contracts and registered assets, and search our extensive knowledge base for how-to and other help guides. 

Getting Support on Ipanema Products

As of January 17, 2022, please log in to the Extreme Support Portal to open, track, and manage your cases and RMA's. If you need to speak with the Extreme Networks Global Technical Assistance Center (GTAC) support directly, please use the appropriate number based on your location listed here.

Additional Ipanema integration Support information can be found in the following FAQ document: Ipanema Product Support Integration FAQ.

For additional information on obtaining Support, including helpful links to bookmark, please refer to Quick Links Guide to Getting Support from Extreme Networks.

Ordering Services and Service Contract Renewals

For ordering hardware and software services for Ipanema products, please refer to the following FAQ document:  Ipanema Services Integration FAQ.

If you have any questions about the material above or the community, please don't hesitate to reach out to, we're always happy to help! 

Happy posting!


New Contributor
This works really well for us, thank you! Facing same issue here. Help is appreciated.