Extreme Cloud

 View Only

  • 1.  The device appears to be in use by another VIQ.

    Posted 06-30-2022 04:53
    Hi,

    I recently got some second hand AP 230 from a client but the old IT company is unable/unwilling to release the AP's
    2301707260453
    2301707260653
    2301707260508
    2301707260524
    2301707260775
    2301707260449
    2301707260529
    2301707260538


    Is there anyway to release those? I can post/email the devices to prove that I have them.

    Xander



  • 2.  RE: The device appears to be in use by another VIQ.

    Posted 06-30-2022 09:25
    Hi Xander, thanks for letting us know. I was able to find the old records for these devices, but we will need permission from the original owner to remove the old records. I will reach out to them now to get that permission. If they don't get back to us after 3 check-in attempts, I'll move on to the old account team to see if they can provide any context that would allow us to remove the old records. If the account team can't help us, we'll need to reach out to your local sales team to ask for their help removing these old records. Please feel free to check in with me here any time for an update.
    Original Message


  • 3.  RE: The device appears to be in use by another VIQ.

    Posted 06-30-2022 09:29
    Thank you,

    I will email my contact person from the old tenant to take action.

    Xander
    Original Message


  • 4.  RE: The device appears to be in use by another VIQ.

    Posted 30 days ago
    Hi Sam,

    Any update on this?

    Thanks
    Original Message


  • 5.  RE: The device appears to be in use by another VIQ.

    Posted 3 days ago
    Hi Sam,

    Goodmorning can you update me on this problem?

    Xander
    Original Message