active status access point

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please help me to active access point status

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Mikaeil Beigpour

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Posted 2 years ago

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Umut Aydin, Escalation Support Engineer

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Is this your first AP?
Check if need to approve the AP before they can connect to the EWC.
AP->Global settings->AP registration?

If this AP is behind a VPN change the MTU to e.g 1400
AP -> static configuration

Look if the AP tries to make a upgrade to the COntroller FW Version?
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sabou Doumbia

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I have AP3805i I have same problem dorce status please helpe me
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Mikaeil Beigpour

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accesspoint is approvee and use without vpn
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JK

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Did you select your antenna's for the e model of access point you are installing? 
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Umut Aydin, Escalation Support Engineer

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SSH to the AP set it to factory default.
In the same time delete it from the web gui.

ssh to ap
username: admin
password:new2day
#cset f


Let see if this helps.

Without a antenna you shouldn't  enabled radios but the AP should be able to  connect.

Are you able to connect a different AP or AP types?

Check your license?
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sabou Doumbia

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I have AP3805i I have same problem dorce status please helpe me
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Umut Aydin, Escalation Support Engineer

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HI,

this can be if you have a Backup Controller and the AP is locally connected with the secondary EWC?

If so release it to his home EWC and it will show as active.

Rgds
Umut
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sabou Doumbia

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hi Umut l don't have a Backup Controller
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Umut Aydin, Escalation Support Engineer

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