active status access point

please help me to active access point status

Mikaeil Beigpour

550 Points

Posted 2 years ago

2 years ago

Umut Aydin, Escalation Support Engineer

2,280 Points

Is this your first AP?
Check if need to approve the AP before they can connect to the EWC.
AP->Global settings->AP registration?

If this AP is behind a VPN change the MTU to e.g 1400
AP -> static configuration

Look if the AP tries to make a upgrade to the COntroller FW Version?

Comment

2018-02-28T10:49:12+00:00

sabou Doumbia

158 Points

I have AP3805i I have same problem dorce status please helpe me

2 years ago

Mikaeil Beigpour

550 Points

accesspoint is approvee and use without vpn

Comment

2 years ago

160 Points

Did you select your antenna's for the e model of access point you are installing?

Comment

2 years ago

Umut Aydin, Escalation Support Engineer

2,280 Points

SSH to the AP set it to factory default.
In the same time delete it from the web gui.

ssh to ap
username: admin
password:new2day
#cset f

Let see if this helps.

Without a antenna you shouldn't enabled radios but the AP should be able to connect.

Are you able to connect a different AP or AP types?

Check your license?

Comment

1 person likes this

2018-02-28T10:49:58+00:00

sabou Doumbia

158 Points

I have AP3805i I have same problem dorce status please helpe me

5 months ago

Umut Aydin, Escalation Support Engineer

2,280 Points

HI,

this can be if you have a Backup Controller and the AP is locally connected with the secondary EWC?

If so release it to his home EWC and it will show as active.

Rgds
Umut