delay response to SNMP get request

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delay response to SNMP get request
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Bashir Muhammad

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Posted 1 year ago

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Hernandez, Joshua, Employee

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Hello Bashir, welcom to the Hub.  Please elaborate a bit more on the issue you are facing.  Are there errors in the logs?  Are snmp requests coming back at all?

Thanks
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Bashir Muhammad

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Thanks Joshua, we have captured mirror traffic from source PRTG server to SNMP BD client and we can see in the mirror multiple get request from but no response from BD client. in every 3 minutes out of 10 minutes get request message appeared. how can I show you the logs?

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Bashir Muhammad

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in every 10 minutes out of 3 minutes get request messages appeared in the mirror logs. No snmp errors to be found in show logs history. is there any timer issue between PRTG server to BD client. we are using 15.3.4.6 patch1-14, is there any software bug on this version?
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Hernandez, Joshua, Employee

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Bashir,

Thank you for that information.  In order to progress this faster, please open a case with GTAC and attach the following information:

- show tech
- show log messages nvram
- show management
- the packet capture
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Bashir Muhammad

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Joshua,

Ticket has been opened 01280151 and the required logs have been attached.

can you look into this problem?

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Hernandez, Joshua, Employee

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Bashir,

Thank you.  A GTAC engineer local to your region has ownership of this case. 
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Bashir Muhammad

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can you pick up this case and assigned to you?
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Aleixo Gomes, Employee

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whats the version of exos used on the BD client?