Error: Failed to download image - tftp: write error

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Hi everybody.

I have pretty strange problem with upgrading XOS to 15.6 on Summit x480. I can't download 15.6 firmware from TFTP server, but I can do it with 15.4 and 15.5 versions. Some cli output bellow.

Current State:    OPERATIONAL
Image Selected:   secondary
Image Booted:     secondary
Primary ver:      15.4.1.3
Secondary ver:    15.5.2.9
                  patch1-5

sh version images
Card  Partition     Installation Date        Version     Name      Branch
------------------------------------------------------------------------------
Switch primary   Mon Aug 4 17:08:03 UTC 2014 15.4.1.3 summitX-15.4.1.3-patch1-1.xos v1541b3-patch1-1
Switch primary   Mon Aug 4 17:13:19 UTC 2014 15.4.1.3 summitX-15.4.1.3-patch1-1-ssh.xmod v1541b3-patch1-1
Switch secondary Wed Feb 4 20:26:52 UTC 2015 15.5.2.9 summitX-15.5.2.9-patch1-5.xos v1552b9-patch1-5


ping vr "VR-Default" 172.30.0.240
Ping(ICMP) 172.30.0.240: 4 packets, 8 data bytes, interval 1 second(s).
16 bytes from 172.30.0.240: icmp_seq=0 ttl=127 time=0.934 ms
16 bytes from 172.30.0.240: icmp_seq=1 ttl=127 time=0.938 ms
16 bytes from 172.30.0.240: icmp_seq=2 ttl=127 time=1.398 ms
16 bytes from 172.30.0.240: icmp_seq=3 ttl=127 time=5.072 ms


download image 172.30.0.240 summitX-15.6.1.4.xos "VR-Default" primary
Do you want to install image after downloading? (y - yes, n - no, <cr> - cancel) Yes
Downloading to Switch...............................................................................................
Error: Failed to download image - tftp: write error


download image 172.30.0.240 summitX-15.5.2.9-patch1-5.xos "VR-Default" primary
Do you want to install image after downloading? (y - yes, n - no, <cr> - cancel) Yes
Downloading to Switch..............................................................................................................
Installing to primary partition!
Installing to Switch.......................................................................................................................
I really have no idea about it.
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eyeV

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Posted 4 years ago

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Drew C., Community Manager

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The X480 uses a different image file in EXOS v15.6+.

Page 15 of the release notes talks about this.
Due to additional functionality and new platforms supported, the
ExtremeXOS 15.6 software image is too large to download onto the
Summit X480 series switches. To resolve this issue, Summit X480 series
switches now have two separate software image files used for both
individual switches and stacks that include Summit X480 series
switches.
There's an "X480" specific file, coupled with a download for the diagnostics (XMOD).

Download the new file from eSupport and give it a shot.  If you have trouble, let us know!

-Drew
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eyeV

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Thank you! I am very absent-minded, sorry.

Unfortunately, I have only this files

summitX-15.6.1.4.xos
summitX-15.6.1.4-ssh.xmod
summitlite-15.6.1.4-ssh.xmod
bdX-15.6.1.4-ssh.xmod
bd8800-15.6.1.4-ssh.xmod

Our company hasn't payed the new service contract yet. So... I'm not able to download x480 specific file. It's sad.
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Drew C., Community Manager

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If your service contract is pending, your account team may be able to work with GTAC and get you the software a little early.  You can either contact your account team, or open a ticket with GTAC to get the status if you know it is pending renewal.
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eyeV

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Ok, I'll try it.
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Grosjean, Stephane, Employee

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Fyi, 15.6.2 is already available. If you need to upgrade to 15.6, maybe 15.6.2 is a better option today.
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eyeV

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Yes, it might be a good idea. Thanks for the tip.
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Rohit Mangla

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bd8800-15.6.1.4-ssh.xmod.. do you have this file?
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Drew C., Community Manager

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Hi Rohit,
We can't simply "provide" this file. You'll need to request it from our new portal.
See this page for more information about the transition:  http://www.extremenetworks.com/esupport-transition/
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Rohit Mangla

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I have already raised case...01287359