identifi captive portal doesnt redirect authenticated users succesfully to welcome page

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  • Updated 5 months ago
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Hi there, i have an external captive portal configured, so long so good, the issue is...
when the user gets authenticated the system doesnt succed to redireto to the "welcome page"
on the section "redirect from external captive portal"  i have set Send succesfull Login to "Custom specific url" 


Most of the phone log in succesfully but the only message they get come form the system a red letter message saying
"you have beeen succesfully authenticated please refresh your browser or close your browser and start a new session if you cant access the network"




if you siconnect and connect from the wifi you have access to the internet, you are authenticated.


what could be possibly wrong???
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Eloy Acosta

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Posted 5 months ago

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Ronald Dvorak, Embassador

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You get that error on a phone - what about a notebook - is it the same issue !?
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Eloy Acosta

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if you try with a laptop, the same issue...

However the iphones seems to handle it ok (all of them)
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Gareth Mitchell, Extreme Escalation Support Engineer

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In moving from the non/authenticated to authenticated state do you change vlans, and therefore IP address?

Can you ping your default gateway after authentication completes?

-Gareth
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Eloy Acosta

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Thank you for your response


No ip addresses are changed, same ip as non/authenticated,

if you re-enter in the wifi , you get the same ip anyou are authorized.

In fact if you wait a little bit with that banner in front of you you end up getting connected
(Edited)
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Gareth Mitchell, Extreme Escalation Support Engineer

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Ok so it sound like it's working?  If not I think you should open a case with GTAC and let us take a look at your config and work from there.