Hi Jack, I'm not sure how your 20k got into this mode. Is it running a non-GA version of software (i.e. a "private" or customer specific build)? If yes, then please look to upgrade to a fully supported version of EXOS. You also may have trouble disabling pacman without actually being in debug-mode. I would suggest reaching out to GTAC so they can provide the correct set of instructions for your situation.
Thanks Drew. I have upgraded the XOS software to 220.127.116.11 with no success. It appears that this was setup for a specific company before we purchased it from the outlet. I will contact TAC to clear this.