1 AP250 out of 20 at one site is having trouble providing network access. Devices can connect to it and receive an IP but they will lose any sort network access. What should I be looking at? Please help

[matt_nissen]

At one of our sites we have 1 AP250 that is having trouble with network passthrough. Every device should be configured with a standard the previous tech should have put in place but I found that every device is configured independently from the actual radio profile.

This device in particular didn't have the Native VLAN values needed...which after I entered, every device was able to finally get an IP and work!

Now devices that are connected to it will stay connected but seem to lose any network access (can't reach internet, company shares etc...)

This AP has apparently been a problem for the users near it for a couple years and IT is now finding out about it..... the application guys have just been telling the users to reboot a million times.

Looking at immediate errors or diagnostics show nothing but good values...

Any help would be great! Thanks!

[matt_nissen]

30144A8DEABC

[samantha_lynn]

That report is just comparing the two user profiles, it won't effect the traffic at all. And could you tell me the MAC address of CK3B21021239424?

[matt_nissen]

​It's hard to keep track of....  I know this guy has had lots of problems - CK3B21021239424

I'm also noticing a weird thing when looking at the connection status per client.... in the Network Usage it shows SSID and User Profile..

It has default-profile then our profile next to it.... is this normal? could this be causing delays?

[samantha_lynn]

I need to run a filter to see one clients traffic in the packet capture, and I'd need to see a DHCP failure to see where the problem is. Did all of these clients try and fail to connect while you ran the first packet capture?

[matt_nissen]

​I gave you the host name, not the mac's of the clients, sorry... here are some of the client macs: