Hello Quan and Reis,
Gray market devices (Ebay) will still be registered under the name of the company that originally purchased them, in our database. The first thing that must be done is move them over to your account.
You will have to reach out to the your Extreme Networks account manager to affect that move. Please contact us to create a case and have them moved over to your account. Once this is done, we'll be able to release them from redirector so you may onboard them.
Thank you,
Chris
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Christoph S.
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Christoph S.