About "Error 9The device appears to be in use by another VHM" issue

[bt]

Hello, I resetted my device but when I try to install it says to me this error. could you please assist me ?

[bt]

Thank you very much for your help Sam, Now everything works well.

[samantha_lynn · Accepted solution]

Hello, if you can email the serial number you are working with to Communityhelp@aerohive.com, we can get that device freed up for you.