Extreme Networks

fowens · ‎09-17-2018

access interface wifi0 channel power changed: channel 1, transmit power 16 dBm,. Checked several other a/p's and none show this event. Users keep getting disconnected from this a/p. What is causing this (tried a different port on the POE switch)?

samantha_lynn · ‎09-17-2018

Thank you for that tech data. I sent you details on what we found in there, but related to your post: the wifi0 radio had no interference to speak of, other than a couple loud neighbors (one of which is using channel 4, but that's not an Aerohive AP so I doubt you have control over it).

Looking at the buffered log it looks like the AP is moving between 15-17 for the power settings, but I'm not seeing any problems per say around that, just that they did a scan and chose that power. Is there a reason to have these APs on auto settings, or would we be able to set the power statically?

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samantha_lynn · ‎09-17-2018

Do you have your power settings on the AP set to Auto? If you do, they will decide what power level to use based on background scans, so if the background scans are indicating a different power level would be better, the AP will switch to that power level instead. You might want to set the power manually to avoid this if you are seeing APs change this setting frequently. Also if you could send tech data from this AP to communityhelp@aerohive.com, I will check for interference or any other issues that could cause users to get disconnected frequently. To get tech data:

If you're using HiveManager Classic (myhive.aerohive.com), you'll want to go to Monitor> Check the box next to the AP> Utilities> Get tech data.

If you're using Hivemanager (formerly NG, cloud.aerohive.com), you'll want to go to Tools> Utilities> Get tech data> Check the box next to the AP> Get tech data (at the top of the page this time).