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Access point gets ip address but it doesn’t respond to ping

Access point gets ip address but it doesn’t respond to ping

AnonymousM
Contributor III

Hi guys

 

my access point gets ip address but I can’t ping it and i can find it in arp table what could be the reason ?

3 REPLIES 3

samantha_lynn
Esteemed Contributor III

Could you run a trace route to we can see exactly where the ping fails? The command for that would be:

tracert <IP address>

 

So if your gateway address was 10.10.10.2, the command would be: tracert 10.10.10.2

 

If you'd like to share the results with me directly, my email address is communityhelp@aerohive.com.

 

AnonymousM
Contributor III

thank you sam for your response , icmp traffic is enabled and AP in the same sunbnet but i can't ping my gateway

samantha_lynn
Esteemed Contributor III

Do you have ICMP traffic enabled on your network? Also, are you on the same subnet as the AP?

GTM-P2G8KFN