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Access to HiveOS and HiveManager Updates
Access to HiveOS and HiveManager Updates
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11-25-2018 08:57 PM
Hi
I have some 2nd user Aerohive AP330’s and Hive Manager appliance. I would like to use these to provide a wireless network for a church ( a registered charity) which is being refurbished to provide support services for homeless people. Our own services to install and support the implementation will be free of charge so I cannot afford to spend much on this. What is the most cost effective route to obtaining updates please?
TIA Stephen.
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01-21-2019 01:17 PM
Hi Sam
That seems tpo be what’s not working. The AP now has 6.2.r1 installed. I did this using the file you kindly sent me. However, even though HiveManager sees this AP has 6.2r1 installed it still complains that the version is too old. Is there anything I need to do through the AP’s cli to enable TLS connectivity before I can use HiveManager to update?
TIA
Stephen.
That seems tpo be what’s not working. The AP now has 6.2.r1 installed. I did this using the file you kindly sent me. However, even though HiveManager sees this AP has 6.2r1 installed it still complains that the version is too old. Is there anything I need to do through the AP’s cli to enable TLS connectivity before I can use HiveManager to update?
TIA
Stephen.
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01-21-2019 01:02 PM
HiveManager can only work with the newer TLS versions, it does not work well with TLS 1.0/1.1. This means the APs need to be on 6.5r3.0 or later for HiveManager to work with it properly as older HiveOS versions are still using the older TLS versions. You can however jump from 6.2r1 to a later version, you don't have to go stepwise like we did with 6.1r6 to 6.2r1. I'm sorry for the confusion, please let me know if I can clarify anything else.
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01-20-2019 09:53 PM
Hi Sam
I was able to apply the upgrade to 6.2r1 that you kindly sent to me through the web console on the AP330. From what you said I thought I would then be able to upgrade to 6.5rx through the cloud Hive Manager. When I try this I get an error saying the Aerohive device was unable to write the image to flash memory. If you know what causes this problem and how to fix it I would be very grateful.
TIA
Stephen.
I was able to apply the upgrade to 6.2r1 that you kindly sent to me through the web console on the AP330. From what you said I thought I would then be able to upgrade to 6.5rx through the cloud Hive Manager. When I try this I get an error saying the Aerohive device was unable to write the image to flash memory. If you know what causes this problem and how to fix it I would be very grateful.
TIA
Stephen.
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11-26-2018 04:39 PM
Thanks Sam, that's very much appreciated.
Stephen.
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11-26-2018 04:24 PM
You'll need to go to 6.2r1 before you can move up to 6.5r10, there are a few stepwise upgrades in the older firmware versions. I will email you the file you need directly, you will want to navigate to the IP address the AP is currently using in your URL bar at the top of the browser, and then log in with the APs SSH credentials (defaults are either admin/aerohive or admin/Aerohive1, or you can find the password the device is using in Device Management settings under Global Settings). You can upgrade the firmware from here as well, then it will be able to take the next upgrade.
As for a comparison between Connect and Select, this page should cover that- https://aerohive.egnyte.com/dl/nX36CvY9PF
This page has some additional Connect resources you might find useful- https://thehivecommunity.aerohive.com/s/welcome-to-connect
