Access to HiveOS and HiveManager Updates

[stephenwarne]

Hi

I have some 2nd user Aerohive AP330’s and Hive Manager appliance. I would like to use these to provide a wireless network for a church ( a registered charity) which is being refurbished to provide support services for homeless people. Our own services to install and support the implementation will be free of charge so I cannot afford to spend much on this. What is the most cost effective route to obtaining updates please?

TIA Stephen.

[stephenwarne]

Hi Sam
I did the 6.5.4r upgrade through the web ui and rebooted. I then went to the HM to try and upgrade to 6.5r11 from there and that’s where I now still see the error. Unless I misunderstood you, I thought that now the AP has 6.5r4 installed it should update from HM ok.
One thought, the AP still has the default password of aerohive, could this be a problem as I see on HM you can set a device password under global settings. Is this the password that HM uses when connecting to the AP?
Regards
Stephen.

[samantha_lynn]

I'm afraid the best work around for this is to upgrade through the web UI (sorry to keep pointing you back to that). You'd also want to make sure you have TCP 443 and TCP 22 allowing outbound traffic for updates, but if the firewall were blocking us we'd typically see a different error message.

[stephenwarne]

Hi Sam
I have installed the 6.5r4 update manually and when trying to upgrade to 6.5r11 through HM I no longer get the warning about the current version but do I still get the error saying that the AP cannot write the image to flash memory (I have tried rebooting as suggested in the error message).
Regards
Stephen.

[stephenwarne]

Thanks Sam, that’s fantastic.
I should be back in the office to download the file soon.
Regards
Stephen

[samantha_lynn]

I've emailed you directly with a link to the 6.5r4 file for the AP 330. If you can update to this version via the web UI, then you should be able to update the rest of the way via HiveManager.