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After upgrade from version 11 to version 12, licensing that we already have show an error that it was already assigned to another device, please your advice on how to unlink to previous hivemanager to assign to new VM with version 12

After upgrade from version 11 to version 12, licensing that we already have show an error that it was already assigned to another device, please your advice on how to unlink to previous hivemanager to assign to new VM with version 12

omar_gonzalez
New Contributor
After upgrade from version 11 to version 12, licensing that we already have show an error that it was already assigned to another device, please your advice on how to unlink to previous hivemanager to assign to new VM with version 12
1 ACCEPTED SOLUTION

AnonymousM
Valued Contributor II

We had the same problem and it's not mentioned in the upgrade guide. Call you Aerohive support and they will re-enable your keys for re-activation. In the mean time on ours while they waited for Aerohive, we received temporary keys for 30days.

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2 REPLIES 2

AnonymousM
Valued Contributor II

Please contact Aerohive support to resolve this issue.

AnonymousM
Valued Contributor II

We had the same problem and it's not mentioned in the upgrade guide. Call you Aerohive support and they will re-enable your keys for re-activation. In the mean time on ours while they waited for Aerohive, we received temporary keys for 30days.

GTM-P2G8KFN