AP121 Wont update to latest version.

[jmhar2002]

I've tried to run the update from hivemanager connect multiple times, but this AP won't update. Any suggestions would be welcome.

[samantha_lynn]

I've emailed you directly with the latest firmware file for the AP 121. To update firmware via HiveManager Connect, you'd want to follow the steps listed here: https://thehivecommunity.aerohive.com/s/article/Updating-HiveOS-Firmware-in-NG

[jmhar2002]

I dont think that will help me, as I haven't purchased partner support to get the firmware as a stand alone download. I could be doing something wrong, what is the actual process to update the firmware from hivemanager connect? Thank you for all the help.

[samantha_lynn]

Yes, we have a guide on updating firmware via the CLI of the AP here: https://thehivecommunity.aerohive.com/s/article/Updating-HiveOS-from-CLI-using-SCP-TFTP-or-HTTP-s

For the configuration mismatch, sometimes this is triggered by simply opening the network policy or one of its objects, even if no change was made. You can confirm no updates are waiting to go out by clicking on the red exclamation mark next to the AP host name. This will run a configuration comparison between the HiveManager and the running configuration on the AP and list any differences.

[jmhar2002]

I might be doing something wrong then, It shows the last time it was updated, but the device still shows that it has a conflict in the configuration audit even theough I havent made any changes, and the version hasn't changed. Is there a way to update from firmware on a USB drive? I'm more comfortable with CLI anyway, so if there is a way to do it that way I would be willing to try it. Thank you.

[samantha_lynn]

If you go to the Monitor Page to see your devices, under the Updated column you should see either the time stamp of the last successful update, or Device Update Failed. If you hover your mouse over the Device Update Failed message, you should see details of the failure.

If you don't see the updated column, click on the notepad and pen icon right next to Update Devices to add columns to the Monitor page, and add Updated as a column.