This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

at one of my site, users have challenge to connect Internet SSID on iPhone. Repeatedly getting popup of wrong password. sometimes able to connect after rebooting AP. We are using NPS server for authentication.

at one of my site, users have challenge to connect Internet SSID on iPhone. Repeatedly getting popup of wrong password. sometimes able to connect after rebooting AP. We are using NPS server for authentication.

AnonymousM
Valued Contributor II

‎04-11-2019 03:34 PM

at one of my site, users have challenge to connect Internet SSID on iPhone. Repeatedly getting popup of wrong password. sometimes able to connect after rebooting AP. We are using NPS server for authentication.
0 Kudos
6 REPLIES 6

AnonymousM
Valued Contributor II

‎04-12-2019 10:42 AM

I am using Hivemanager VHM. AP121 at site. Hive OS on AP 8.5r8b

We don't have any another phone (Android ) at site. on Laptop its working fine.

 

On HM

Receive message from RADIUS Server: code=11 (Access-Challenge) identifier=132 length=1130

Send message to RADIUS Server(10.252.238.56):code=1 (Access-Request) identifier=133 length=1790

 

Sta(at if=wifi1.1) is de-authenticated because of notification of driver.

Sta(at if=wifi1.1) is de-authenticated because of notification of driver.

 

 

On NPS server

below are the logs on HM when users are not able to connect.

 

<Event><Timestamp data_type="4">04/11/2019 08:44:58.493</Timestamp><Computer-Name data_type="1">SGBD016352</Computer-Name><Event-Source data_type="1">IAS</Event-Source><NAS-Identifier data_type="1">IGBBSK3028</NAS-Identifier><Called-Station-Id data_type="1">C4-13-E2-23-C5-26:Atkins Internet Only</Called-Station-Id><Vendor-Specific data_type="2">00006930010600000000</Vendor-Specific><Vendor-Specific data_type="2">00006930060600000122</Vendor-Specific><Acct-Multi-Session-Id data_type="1">1F2CB3DF6A3E26E2</Acct-Multi-Session-Id><Service-Type data_type="0">2</Service-Type><NAS-Port data_type="0">0</NAS-Port><Calling-Station-Id data_type="1">08-C5-E1-95-A4-53</Calling-Station-Id><Connect-Info data_type="1">11ac</Connect-Info><Acct-Session-Id data_type="1">E414752C7AAE9076</Acct-Session-Id><NAS-IP-Address data_type="3">10.30.31.225</NAS-IP-Address><NAS-Port-Type data_type="0">19</NAS-Port-Type><Framed-MTU data_type="0">1500</Framed-MTU><Client-IP-Address data_type="3">10.202.11.254</Client-IP-Address><Client-Vendor data_type="0">0</Client-Vendor><Client-Friendly-Name data_type="1">All</Client-Friendly-Name><User-Name data_type="1">salt2720</User-Name><Proxy-Policy-Name data_type="1">Wireless Connection - Local Auth</Proxy-Policy-Name><Provider-Type data_type="0">1</Provider-Type><SAM-Account-Name data_type="1">WSATKINSsalt2720</SAM-Account-Name><Fully-Qualifed-User-Name data_type="1">WSATKINSsalt2720</Fully-Qualifed-User-Name><Authentication-Type data_type="0">5</Authentication-Type><NP-Policy-Name data_type="1">Secure Wireless Connections - PEAP</NP-Policy-Name><Class data_type="1">311 1 10.202.6.107 04/02/2019 01:33:35 8419858</Class><Packet-Type data_type="0">1</Packet-Type><Reason-Code data_type="0">0</Reason-Code></Event>

<Event><Timestamp data_type="4">04/11/2019 08:44:58.493</Timestamp><Computer-Name data_type="1">SGBD016352</Computer-Name><Event-Source data_type="1">IAS</Event-Source><Class data_type="1">311 1 10.202.6.107 04/02/2019 01:33:35 8419858</Class><Session-Timeout data_type="0">30</Session-Timeout><Acct-Session-Id data_type="1">E414752C7AAE9076</Acct-Session-Id><Client-IP-Address data_type="3">10.202.11.254</Client-IP-Address><Client-Vendor data_type="0">0</Client-Vendor><Client-Friendly-Name data_type="1">All</Client-Friendly-Name><Proxy-Policy-Name data_type="1">Wireless Connection - Local Auth</Proxy-Policy-Name><Provider-Type data_type="0">1</Provider-Type><SAM-Account-Name data_type="1">WSATKINSsalt2720</SAM-Account-Name><Fully-Qualifed-User-Name data_type="1">WSATKINSsalt2720</Fully-Qualifed-User-Name><Authentication-Type data_type="0">5</Authentication-Type><NP-Policy-Name data_type="1">Secure Wireless Connections - PEAP</NP-Policy-Name><Packet-Type data_type="0">11</Packet-Type><Reason-Code data_type="0">0</Reason-Code></Event>

<Event><Timestamp data_type="4">04/11/2019 08:44:58.509</Timestamp><Computer-Name data_type="1">SGBD016352</Computer-Name><Event-Source data_type="1">IAS</Event-Source><NAS-Identifier data_type="1">IGBBSK3028</NAS-Identifier><Called-Station-Id data_type="1">C4-13-E2-23-C5-26:Atkins Internet Only</Called-Station-Id><Vendor-Specific data_type="2">00006930010600000000</Vendor-Specific><Vendor-Specific data_type="2">00006930060600000122</Vendor-Specific><Acct-Multi-Session-Id data_type="1">1F2CB3DF6A3E26E2</Acct-Multi-Session-Id><Service-Type data_type="0">2</Service-Type><NAS-Port data_type="0">0</NAS-Port><Calling-Station-Id data_type="1">08-C5-E1-95-A4-53</Calling-Station-Id><Connect-Info data_type="1">11ac</Connect-Info><Acct-Session-Id data_type="1">E414752C7AAE9076</Acct-Session-Id><NAS-IP-Address data_type="3">10.30.31.225</NAS-IP-Address><NAS-Port-Type data_type="0">19</NAS-Port-Type><Framed-MTU data_type="0">1500</Framed-MTU><Client-IP-Address data_type="3">10.202.11.254</Client-IP-Address><Client-Vendor data_type="0">0</Client-Vendor><Client-Friendly-Name data_type="1">All</Client-Friendly-Name><User-Name data_type="1">salt2720</User-Name><Proxy-Policy-Name data_type="1">Wireless Connection - Local Auth</Proxy-Policy-Name><Provider-Type data_type="0">1</Provider-Type><SAM-Account-Name data_type="1">WSATKINSsalt2720</SAM-Account-Name><Fully-Qualifed-User-Name data_type="1">WSATKINSsalt2720</Fully-Qualifed-User-Name><Authentication-Type data_type="0">5</Authentication-Type><NP-Policy-Name data_type="1">Secure Wireless Connections - PEAP</NP-Policy-Name><Class data_type="1">311 1 10.202.6.107 04/02/2019 01:33:35 8419859</Class><Packet-Type data_type="0">1</Packet-Type><Reason-Code data_type="0">0</Reason-Code></Event>

<Event><Timestamp data_type="4">04/11/2019 08:44:58.509</Timestamp><Computer-Name data_type="1">SGBD016352</Computer-Name><Event-Source data_type="1">IAS</Event-Source><Class data_type="1">311 1 10.202.6.107 04/02/2019 01:33:35 8419859</Class><Session-Timeout data_type="0">30</Session-Timeout><Acct-Session-Id data_type="1">E414752C7AAE9076</Acct-Session-Id><Client-IP-Address data_type="3">10.202.11.254</Client-IP-Address><Client-Vendor data_type="0">0</Client-Vendor><Client-Friendly-Name data_type="1">All</Client-Friendly-Name><Proxy-Policy-Name data_type="1">Wireless Connection - Local Auth</Proxy-Policy-Name><Provider-Type data_type="0">1</Provider-Type><SAM-Account-Name data_type="1">WSATKINSsalt2720</SAM-Account-Name><Fully-Qualifed-User-Name data_type="1">WSATKINSsalt2720</Fully-Qualifed-User-Name><Authentication-Type data_type="0">5</Authentication-Type><NP-Policy-Name data_type="1">Secure Wireless Connections - PEAP</NP-Policy-Name><Packet-Type data_type="0">11</Packet-Type><Reason-Code data_type="0">0</Reason-Code></Event>

0 Kudos

samantha_lynn
Esteemed Contributor III

‎04-12-2019 10:09 AM

Could you let me know which HiveManager platform you are using? Also, when the iPhone fails to connect, are you seeing any errors or logs about the connection on the NPS server? Finally, are any other device types affected or only the iPhones are having trouble?

 

This guide will walk you through how to determine which HiveManager you are using, for reference: https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using

0 Kudos
GTM-P2G8KFN