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Can you assist with an extension or entitlement key?

Can you assist with an extension or entitlement key?

AnonymousM
Valued Contributor II

I am the new tech director for 5 schools, all using aerohive. New to aeorhive, sorry! One of my schools, Sheldon, has an expired license as we are still awaiting erate decision at the federal level. I've been told they can request a 30 or 60-day extension while we are in this holding pattern. But we cannot access Help to make that request.  We only see "Welcome...license has expired...need to get a new entitlement key"

1 REPLY 1

samantha_lynn
Esteemed Contributor III

I have emailed you directly with a quick question, once we can get that answered I can create and apply a temporary key for you.

GTM-P2G8KFN