Cannot delete Network Policy from ExtremeCloud IQ

[michal_dolejsi]

Still getting this error:

The Network Policy cannot be removed because it is used by another object (Device Configuration). Please disassociate references from other configuration items before removing the item.

There is no device using this network policy. Any idea what could be wrong? Thanks.

[samantha_lynn]

Thank you for adding me. Could you please let me know what your Organization name is? If you'd rather share this with me directly, please feel free to email the organization name to me at communityhelp@aerohive.com.

[michal_dolejsi]

Hi Sam, thanks. I just added your email to External Admin Accounts.

[samantha_lynn]

Thanks for the heads up Ashley! Michal, could you please add me as an external admin to your ECIQ instance with the email spirok@extremenetworks.com? I'd like to take a look around to see if I can find the link for you, but no changes will be made on my part.

This guide reviews how to add external admins and how to find your Organization name, which I will need to find your instance in particular: https://thehivecommunity.aerohive.com/s/article/Allowing-Support-Access-to-HiveManager

[ashley_finch]

not sure if @Sam Pirok​ can help?

[michal_dolejsi]

Hi Ashley, I tried the same in two other browsers and it is still the same. As I know, support team now migrates to Extreme and I dont have access to create case through Aerohive. Because we are originally Extreme disti.