11-18-2019 06:57 PM
11-18-2019 07:24 PM
Thank you for letting me know, you should be able to see and open cases now. Please let me know if I can help with anything else.
11-18-2019 07:14 PM
Sure, thanks
I cant see my cases when i log in to the portal. Can I have access to it please?
11-18-2019 07:13 PM
That has already been added to the ticket. The technician who has your case has not started his shift for the day yet, but he will be in soon.
11-18-2019 07:12 PM
Yes please.
To add to this ticket:
We added Client OS type for
-Windows
-Mac OS
-Chrome Books
In the same Profile, in the assignment rules MAC filtering was on as well for iPads to be permitted.
As suggested in this case earlier we used Mac Filtering but this didn't work, Windows Devices started dropping into Dead VLAN and the iPads which were permitted via Mac filtering showed no change and were also in the dead VLAN.
Please assist where we can allow only Windows, Chrome Books, Mac Books and iPads and no Phones. Can this be achieved with one Profile using one assignment rule.