Chromebooks high latency and dropped connections

[jmbmichael]

We have noticed that all of our chromebooks are having connection issues. When pinging from a wired device all chromebooks have high ping rates and will randomly timeout. This is causing a major headache with online state testing as any kind of disruption in the connection causes the student to be kicked out of the test. This is only happening with chromebooks, windows laptops have perfect connections. After contacting aerohive for help numerous times over the past year all I ever get is they refer me to the chromebook guide which I have done all of that with no positive results. Is anyone else having these types of issues?

[dennisph]

I have 6,600 Aerohive access points (AP130s) and probably 60,000 chromebooks in my school district and have no widespread issues like this. We have the occasional issue with state testing but nothing major that put me in hot seat. What access point are you using and what HiveOS? what switches do you use? Are you one access point per classroom?