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Currently we are having a problem running AP130. However, our customers are having problems when end users cannot connect to the network in the afternoon - Morning is good. "Yellow exclamation mark on the Wifi".

Currently we are having a problem running AP130. However, our customers are having problems when end users cannot connect to the network in the afternoon - Morning is good. "Yellow exclamation mark on the Wifi".

hoangph
New Contributor
Currently we are having a problem running AP130. However, our customers are having problems when end users cannot connect to the network in the afternoon - Morning is good. "Yellow exclamation mark on the Wifi".
2 REPLIES 2

hoangph
New Contributor

@Sam Pirok​ 

Thanks a lot. I will take get tech my customer and send from you tomorraw.

samantha_lynn
Esteemed Contributor III

Could you pull tech data from the morning, and then again in the afternoon when the issue starts to occur? Below are some guides that review how to get tech data, depending on which HiveManager platform you are using. This guide will walk you through how to determine which HiveManager you are using, for reference: https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using 

 

HiveManager Classic-https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-Classic 

 

HiveManager NG-https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-HiveManager 

 

Device CLI-https://thehivecommunity.aerohive.com/s/article/Collecting-Tech-Data-via-CLI 

GTM-P2G8KFN