Older devices failing to connect after firmware update to HiveOS 10.0r5

[nkodak]

I have two AP122 devices in my home network, that have worked flawlessly since installation. Last week I updated then to the new 10.0r5 firmware (previously on 8.x) and now both of my LG Smart TVs and my PS3 (possibly other older devices too) cannot stay connected to them. The devices connect briefly, get an IP address and then within 5m time, have disconnected and connect reconnect.

Please advice, and thank you in advance.

[jose_gonzalez]

Leading edge can be also bleeding edge. I recommend going back to the 8.x firmware, test again in a few more minor point update releases. By posting here you have in essence reported the bug. The 10.x series is mainly built around the higher CPU clocked 6xx 802.11ac access points. It may not be optimized nor well tested on a lower end AP122. We have many AP230s that were running happily on 6.5 firmware. Without any notice we are being forced to upgrade to 8.2 firmware. On our testing so far it may not perform as the 6.5 series in high density environments, additional overhead, CPU load. For a home user 8.x firmware would probably run fine. Aerohive is recommending we now use 10.x firmware now, of course that requires we move everything into there cloud ☁️ 樂

[samantha_lynn]

Would you be able to run some auth debugs so we can get a better look at the disconnection/reconnection phase?

To do this, please SSH in to the AP and run the following commands:

_debug auth basic

_debug auth verbose

Then connect the client, wait for it to disconnect and reconnect, then pull tech data. Below are some guides on how to pull tech data, depending on which HiveManager platform you are using. This guide will walk you through how to determine which HiveManager you are using, for reference: https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using 

HiveManager Classic-https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-Classic 

HiveManager NG-https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-HiveManager 

Device CLI-https://thehivecommunity.aerohive.com/s/article/Collecting-Tech-Data-via-CLI

Please send me the tech data and the MAC address of the client device that had the problem. If you'd like to email this to me directly, my email is communityhelp@aerohive.com.