Device appears to be in use by another VIQ

[chadhowell73]

I bought a used Aerohive SR 2024P and when I try to upload it to my Extreme cloud I get the following error:

The following devices failed: 20261605190078The device appears to be in use by another VIQ.

I reached out to the online company I bought the switch from and they said they do not have this information. 

[chadhowell73]

Any Updates?

[SamPirok]

Thanks for providing that serial number. I've reached out to the original owner to get permission to remove the old records for this device, once that happens you should be able to add the AP to your own inventory. I'll update you as soon as I hear back, please feel free to check in with me here any time for an update.