cancel
Showing results for 
Search instead for 
Did you mean: 

Device Update Failed on Hivemanager NG

Device Update Failed on Hivemanager NG

wim_goeminne
New Contributor

Hi,

 

for some unknown reason, I am getting a device update failed when trying to upload new configuration to all my APs.

In the details it is mentioned : could not generate configuration.

This happened after creating new cloud Guest accounts.

How can I see what config is creating the issues?

 

Thanks,

 

Wim

5 REPLIES 5

samantha_lynn
Esteemed Contributor III

We could try to see that information by running some capwap debugs, recreating the issue, and pulling tech data.

 

The commands we'd need to run to enable these debugs are:

_debug capwap info

_debug capwap basic

_debug capwap stat

 

Then we'd want to replicate the issue and pull tech data. To get tech data we would want to go to Tools> Utilities> Get tech data> Check the box next to the AP> Get tech data (at the top of the page this time). If you could email that to me at communityhelp@aerohive.com, I'll review the debug logs and let you know what we find.

 

While you're in the CLI, could you also run these commands and let me know the output:

exec _test tcp-service host <HiveManager IP> port 22

 

show idm

 

 

GTM-P2G8KFN