11-08-2018 02:42 PM
Hi,
for some unknown reason, I am getting a device update failed when trying to upload new configuration to all my APs.
In the details it is mentioned : could not generate configuration.
This happened after creating new cloud Guest accounts.
How can I see what config is creating the issues?
Thanks,
Wim
11-08-2018 04:27 PM
We could try to see that information by running some capwap debugs, recreating the issue, and pulling tech data.
The commands we'd need to run to enable these debugs are:
_debug capwap info
_debug capwap basic
_debug capwap stat
Then we'd want to replicate the issue and pull tech data. To get tech data we would want to go to Tools> Utilities> Get tech data> Check the box next to the AP> Get tech data (at the top of the page this time). If you could email that to me at communityhelp@aerohive.com, I'll review the debug logs and let you know what we find.
While you're in the CLI, could you also run these commands and let me know the output:
exec _test tcp-service host <HiveManager IP> port 22
show idm