Device Update Failed on Hivemanager NG

[wim_goeminne]

Hi,

for some unknown reason, I am getting a device update failed when trying to upload new configuration to all my APs.

In the details it is mentioned : could not generate configuration.

This happened after creating new cloud Guest accounts.

How can I see what config is creating the issues?

Thanks,

Wim

[samantha_lynn]

We could try to see that information by running some capwap debugs, recreating the issue, and pulling tech data.

The commands we'd need to run to enable these debugs are:

_debug capwap info

_debug capwap basic

_debug capwap stat

Then we'd want to replicate the issue and pull tech data. To get tech data we would want to go to Tools> Utilities> Get tech data> Check the box next to the AP> Get tech data (at the top of the page this time). If you could email that to me at communityhelp@aerohive.com, I'll review the debug logs and let you know what we find.

While you're in the CLI, could you also run these commands and let me know the output:

exec _test tcp-service host <HiveManager IP> port 22

show idm