Error 6 The device appears to be in use by another VIQ.

[alexf1]

Bought some aerohive ap250 but get a “The device appears to be in use by another VIQ"
This is SN AP250:
02501808021234
02501908231945
02501908231454
02501908231962
02502012110287
02501908231982

Please help me
Thank you

[SamPirok]

Hi Aiyion, thanks for letting me know. I've emailed you directly with instructions on how to get firmware for your device. Please let me know if you have any questions!

[AiyionP]

I've got a similar problem. I'd like to download and install HiveOS 6.5r4, for the router we recently bought.

The previous owner has messed up the nand (I assume as "good" measure in order not to spill secrets or similar).

I understand there was a aerohive connect page, where one could register ones devices, to download the firmware for them, but that does not work, as the serialnumber is still in use by the previous owner (another VIQ).

If possible, I'd like to know the way to get access to that specific firmware version.

If someone could provide me with details I'd be grateful. Thanks!

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[SamPirok]

Hi Alex, we are already assisting you with this batch of serial numbers. Please try not to make duplicate request for the same serial numbers as it can cause confusion and prolong this process for you.

[alexf1]

can anyone help me?
Thank you