Error 9 The device appears to be in use by another VIQ.

[karlc87]

Hi Community,

I wanted to register my Aerohive AP230 on ExtremeCloudIQ, but I get the error:

Error 9 The device appears to be in use by another VIQ.

Can you please support me?

Serial number: 02301405161228

Many thanks in advance.

Regards,

Karl

[SamPirok]

Hi Karlc, I was able to send those files over this morning and it looks like you were able to get your devices updated and added. Please let me know if I can help with anything else. 

[karlc87]

Thanks for your help Sam! You are great 🙂

[karlc87]

Can you please share me firmware version 6.5r3 or newer, so I can try to upload it locally?

I can access the AP via Firefox portable V47 😄

Many thanks in advance!

[karlc87]

webGUI ist not working, I get the error code:

ERR_SSL_VERSION_OR_CIPHER_MISMATCH

I think the certificate is too old. I will try this evening with several computers to access it and will disable antovirus and ssl check.

Regards,

Karl

[karlc87]

thanks a lot, I will test it and give you feedback