Error 9 The device appears to be in use by another VIQ.

[karlc87]

Hi Community,

I wanted to register my Aerohive AP230 on ExtremeCloudIQ, but I get the error:

Error 9 The device appears to be in use by another VIQ.

Can you please support me?

Serial number: 02301405161228

Many thanks in advance.

Regards,

Karl

[akin_oezguer]

Dear Sam Pirok, 

unfortunately I'm not able to find neither the Global settings nor the Administration header 😞 

While testing all buttons I pressed the “unmanage Device” button and now I’m not able to change state to managed 😞

Regarding the Radsec proxy; it was there without any action from my site. 

Last but not least, am I able to update my APs to newer Firmware with ExtremeCloudIQ Pilot?

Once again, thanks a lot for supporting me!

Greetings, 

Akin

[SamPirok]

Happy to help! Once the AP gets a configuration update from the HiveManager it will use the password listed in Global settings (click on the silhouette icon in the top right hand corner to find global settings)> Device Management Settings (left hand side menu, under the Administration header). 

For the Radsec proxy, if you’re configuration needs a radsec proxy AP, two APs will automatically be elected for the role. You typically need radsec if you are using Radius authentication or using PPSK services. That won’t adversely affect the AP in any way. 

[akin_oezguer]

Hello Sam Pirok, 

thank you very much! I’ve added now the AP.

But now I’m not able to log on my AP with SSH or with Browser.
What is now the Password for my AP?
The second thing is, that my AP has a symbol “RADSEC Proxy Server”; what does it means?  

Thank you in advance for supporting me. 

Greetings, 
Akin

[SamPirok]

Hi Akin, thanks for the serial number, that device should now be free to add to your inventory. Please let me know if you have any further trouble adding that device. 

[akin_oezguer]

Hi Community,

I wanted to register my Aerohive AP230 on ExtremeCloudIQ, but I get the error:

Error 9 The device appears to be in use by another VIQ.

Can you please support me?

Serial number: 02301407210208

Many thanks in advance.

Regards,
Akin