error message already onboarded on another account

[jdergent]

Hello.

have this access point AP122 (01221703245193) I removed the AP from hivemanager and I want to onboard it to another hivemanager but it's showing an error message already onboarded on another account. I'd like to use the AP on my Hivemanager account.

Thank you.

[samantha_lynn]

Thank you for letting me know, I'm not finding any duplicate records on our side that would usually cause that error message. If you can please try adding it one more time, and if you still get that error we'll need to open a support case for this request.