05-22-2019 08:06 PM
I've got two AP230s that continue to have this Critical Alert on them. Thoughts on what it means, or point me to a KB article that would help me clear it?
(Both APs are in busy areas of the building and have active sessions on them. Cannot reboot AP to clear error at this time, and I'm brand new to managing/troubleshooting these devices.)
06-24-2019 06:44 PM
I finally did get the tech data for you on the two AP230s, but we solved the issue before I could send it. Rejoining the devices to the domain through the Configuration Menu did the trick.
05-28-2019 08:54 PM
No problem at all, could you send me some tech data from an AP so I can get an idea of the configuration we're working with at the moment? Below are some guides that review how to get tech data, depending on which HiveManager platform you use. If you'd like to send this to me directly, my email is communityhelp@aerohive.com.
HiveManager Classic-https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-Classic
HiveManager NG-https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-HiveManager
Device CLI-https://thehivecommunity.aerohive.com/s/article/Collecting-Tech-Data-via-CLI
This guide will walk you through how to determine which HiveManager you are using, for reference: https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using
05-28-2019 08:49 PM
Okay, I misunderstood what I was looking at. It looks like I was looking at the Services section of the Access point, so my previous answer to your question might be no good. Forgive me, I'm learning this system on the fly.
05-28-2019 08:48 PM
The Radius configuration is simply set to HiveWireless. It doesn't look like they are connected any other way to the domain.