getting the following error: aerohive ap cant remove /tmp/logging_top_data also, before this, i was not able to login into the aerohive via console (device name was "aerohive")

[AnonymousM]

getting the following error: aerohive ap cant remove /tmp/logging_top_data also, before this, i was not able to login into the aerohive via console (device name was "aerohive")

[samantha_lynn]

Would you be able to provide tech data from the AP? If you'd rather email that directly to me, my email is communityhelp@aerohive.com. I've included instructions below on how to collect tech data.

If you're using HiveManager Classic (myhive.aerohive.com):

Monitor> Select the check box next to the AP> Utilities> Get Tech Data.

If you're using HiveManager (formerly NG, cloud.aerohive.com):

Tools> Utilities> Get tech data> Check the box next to the device> Get tech data (blue button at the top of the page this time). 

This guide reviews how to get tech data from the CLI of the AP in case that's easier:

https://thehivecommunity.aerohive.com/s/article/Collecting-Tech-Data-via-CLI

[AnonymousM]

connected from console port

[samantha_lynn]

Where are you seeing that error message?