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hello! I bought aerohive SR2348P on ebay, registered account on extremecloudiq.com, Added device but still have status "disconnected", What am I doing wrong? serial number 23481709250035

hello! I bought aerohive SR2348P on ebay, registered account on extremecloudiq.com, Added device but still have status "disconnected", What am I doing wrong? serial number 23481709250035

vistamen1
New Contributor
hello! I bought aerohive SR2348P on ebay, registered account on extremecloudiq.com, Added device but still have status "disconnected", What am I doing wrong? serial number 23481709250035
2 REPLIES 2

vistamen
New Contributor

thanks for your answer, unfortunately i can 't download HiveAgent 1.1.29

 

9c892430e47a4d52896235a74b767229_0694Q000009I1ZrQAK.png

 

hive agent 2

 

Perhaps there is another link to download?

ashley_finch
Contributor III

Depends how long it's been out disconnected for if it was bought on ebay, as it may need an updated certificate:

https://thehivecommunity.aerohive.com/s/article/Updating-Hive-Agent-Firmware

If up to date, check firewall rules:

https://extremecloudiq.com/support/Amsterdam.html

Also follow this guide:

https://thehivecommunity.aerohive.com/s/article/Connecting-a-SR2200-SR2300-switch-to-HiveManager

GTM-P2G8KFN