hello! I bought aerohive SR2348P on ebay, registered account on extremecloudiq.com, Added device but still have status "disconnected", What am I doing wrong? serial number 23481709250035

[vistamen1]

hello! I bought aerohive SR2348P on ebay, registered account on extremecloudiq.com, Added device but still have status "disconnected", What am I doing wrong? serial number 23481709250035

[vistamen]

thanks for your answer, unfortunately i can 't download HiveAgent 1.1.29

Perhaps there is another link to download?

[ashley_finch]

Depends how long it's been out disconnected for if it was bought on ebay, as it may need an updated certificate:

https://thehivecommunity.aerohive.com/s/article/Updating-Hive-Agent-Firmware

If up to date, check firewall rules:

https://extremecloudiq.com/support/Amsterdam.html

Also follow this guide:

https://thehivecommunity.aerohive.com/s/article/Connecting-a-SR2200-SR2300-switch-to-HiveManager