Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

[hoangph]

Hello, I follow the instructions on but Email/SMS does not receive the password ? https://thehivecommunity.aerohive.com/s/article/Self-Registration-PPSK-SSID-in-Hivemanager

[samantha_lynn]

Thank you for that screen shot. I think at this point you would want to contact your VAD to continue troubleshooting this issue. If you're unsure who to reach out to for your VAD, I can send you some contact information for your account.

[hoangph]

@Sam Pirok​ 

Thanks for information from you.

• I create account in user group "Configure> Users> Users" -> received sms. But i want WiFi-End-Users connect to PPSK-SSID with received credentials.

[samantha_lynn]

Unfortunately I can't schedule a support call with you, you would need to purchase support to work with our engineers over the phone.

[hoangph]

@Sam Pirok​ 

I tested in no firewall environment and furthermore the phone didn't receive sms. Can you support me remotely?