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Hi community, I got new used APs that I want to use. But I am not able to connect them as I keep getting the message `device failed to onboard`. Can you help me with this? S/ns: 01221703084179, 01221703083990

Hi community, I got new used APs that I want to use. But I am not able to connect them as I keep getting the message `device failed to onboard`. Can you help me with this? S/ns: 01221703084179, 01221703083990

jujejadol
New Contributor

‎02-09-2019 01:45 AM

Hi community, I got new used APs that I want to use. But I am not able to connect them as I keep getting the message `device failed to onboard`. Can you help me with this? S/ns: 01221703084179, 01221703083990
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samantha_lynn
Esteemed Contributor III

‎02-11-2019 02:11 PM

Would you be able to send proof of purchase, or a written statement from the original owner of these devices acknowledging transfer of ownership, to me at [email protected]? Once we have this, I can get those devices freed up for you.

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GTM-P2G8KFN