This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Hi community, I got new used APs that I want to use. But I am not able to connect them as I keep getting the message `device failed to onboard`. Can you help me with this? S/ns: 01221703084179, 01221703083990

Hi community, I got new used APs that I want to use. But I am not able to connect them as I keep getting the message `device failed to onboard`. Can you help me with this? S/ns: 01221703084179, 01221703083990

jujejadol
New Contributor

‎02-09-2019 01:45 AM

Hi community, I got new used APs that I want to use. But I am not able to connect them as I keep getting the message `device failed to onboard`. Can you help me with this? S/ns: 01221703084179, 01221703083990
0 Kudos
1 REPLY 1

samantha_lynn
Esteemed Contributor III

‎02-11-2019 02:11 PM

Would you be able to send proof of purchase, or a written statement from the original owner of these devices acknowledging transfer of ownership, to me at communityhelp@aerohive.com? Once we have this, I can get those devices freed up for you.

0 Kudos
GTM-P2G8KFN