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Hi, I bought AP-121 as Brand new from Amazon.com. But I tried add the device to HiveManager that has added error 9. Error 9 The device appears to be in use by another VHM. Was I cheated by Amazon? How can I fix this problem? Kind regards,

Hi, I bought AP-121 as Brand new from Amazon.com. But I tried add the device to HiveManager that has added error 9. Error 9 The device appears to be in use by another VHM. Was I cheated by Amazon? How can I fix this problem? Kind regards,

wats
New Contributor
Hi, I bought AP-121 as Brand new from Amazon.com. But I tried add the device to HiveManager that has added error 9. Error 9 The device appears to be in use by another VHM. Was I cheated by Amazon? How can I fix this problem? Kind regards,
1 ACCEPTED SOLUTION

samantha_lynn
Esteemed Contributor III

Hello, could you please email the serial number of the device you purchased to communityhelp@aerohive.com? I can help you from there so you'll be able to use the device.

View solution in original post

1 REPLY 1

samantha_lynn
Esteemed Contributor III

Hello, could you please email the serial number of the device you purchased to communityhelp@aerohive.com? I can help you from there so you'll be able to use the device.

GTM-P2G8KFN