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Hi,I had chose the 30-day test version. Unfortunately, the period is over.The problem is I can not change my account to the free license and my AP is now trapped in the old trail account. Is it possible to change the account to free? or remove the AP

Hi,I had chose the 30-day test version. Unfortunately, the period is over.The problem is I can not change my account to the free license and my AP is now trapped in the old trail account. Is it possible to change the account to free? or remove the AP

joachim
New Contributor

‎06-28-2019 06:33 PM

Hi,I had chose the 30-day test version. Unfortunately, the period is over.The problem is I can not change my account to the free license and my AP is now trapped in the old trail account. Is it possible to change the account to free? or remove the AP
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2 REPLIES 2

joachim
New Contributor

‎07-01-2019 01:39 PM

Thank you it has worked.

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samantha_lynn
Esteemed Contributor III

‎06-28-2019 08:39 PM

If you could email the APs serial number to my at communityhelp@aerohive.com, I can get the device freed up for you.

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GTM-P2G8KFN