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Hi, I have an AP230 which i had in a lab, but have since lost the login details. I've signed up for a HM connect account, but the serial is reg'd to the other hm instance. Can it be removed from the other instance? Serial is 02301407170863. THX, LB

Hi, I have an AP230 which i had in a lab, but have since lost the login details. I've signed up for a HM connect account, but the serial is reg'd to the other hm instance. Can it be removed from the other instance? Serial is 02301407170863. THX, LB

liam
New Contributor

‎03-03-2019 01:46 AM

Hi, I have an AP230 which i had in a lab, but have since lost the login details. I've signed up for a HM connect account, but the serial is reg'd to the other hm instance. Can it be removed from the other instance? Serial is 02301407170863. THX, LB
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samantha_lynn
Esteemed Contributor III

‎03-04-2019 02:13 PM

Thanks for reaching out, I've emailed you directly with a quick question. Once we can get that cleared up, I can free that AP up for you.

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GTM-P2G8KFN