01-10-2020 04:58 PM
01-13-2020 04:07 PM
Thanks for the mention Brain! Stuart, my apologies for not seeing this earlier. You would generally need to purchase Select level of support to open a case with Aerohive support, however for this issue I'm going to open a one time courtesy case to get this resolved for you. I'll update you via the case in just a moment with the next steps for this process.
01-13-2020 04:03 PM
Unfortunately at that point, you're at the mercy of one of the community managers (@Sam Pirok) or someone else to be able to assist.
01-13-2020 08:48 AM
Thanks Brian, unfortunately I can't currently open a support case. Message I get is "Looks like you don’t have access to create a case. Ask your community manager for access." We don't have a community manager or any support.
01-12-2020 06:01 PM
You'll need to open a support case if you havent already. That device already exist in some instance of the aerohive cloud redirector service and as such you cannot get it added to yours.