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Hi, Need help removing 4 APs from expired HiveManager Select Database to allow import to HiveManager Connect. S/N: 01301604011858, 02301405231420, 02501608090798 and 02501612160443 Thanks.

Hi, Need help removing 4 APs from expired HiveManager Select Database to allow import to HiveManager Connect. S/N: 01301604011858, 02301405231420, 02501608090798 and 02501612160443 Thanks.

peter_simons
New Contributor

‎08-13-2019 11:21 PM

Hi, Need help removing 4 APs from expired HiveManager Select Database to allow import to HiveManager Connect. S/N: 01301604011858, 02301405231420, 02501608090798 and 02501612160443 Thanks.
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4 REPLIES 4

peter_simons
New Contributor

‎08-14-2019 04:07 PM

​Strange 2!1de33857ef7c4790901b400af1565297_0690c000006lTVjAAM.png

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samantha_lynn
Esteemed Contributor III

‎08-14-2019 02:05 PM

I'm not seeing any duplicate records in our redirector any more, and I was able to add all 4 to my lab device inventory (and remove them again) without error. You might want to open a support ticket for this issue since the normal fixes don't seem to be working here.

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peter_simons
New Contributor

‎08-14-2019 01:59 PM

​Hi Sam,

With all I get the same message: 1 of 1 device(s) failed to onboard.

Regards,

Peter

 

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samantha_lynn
Esteemed Contributor III

‎08-14-2019 01:42 PM

Thank you for those serial numbers, could you try adding those devices one more time?

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GTM-P2G8KFN