Hi Support, We are having issues with 2 access points in different locations. They are dropping out in terms of wireless signal. We have them in several buildings and these are the only 2 currently giving us issues. Can you offer any advice?

[akirby]

Hi Support, We are having issues with 2 access points in different locations. They are dropping out in terms of wireless signal. We have them in several buildings and these are the only 2 currently giving us issues. Can you offer any advice?

[akirby]

Thank you that Sam,

I have attached the tech data for one of the problem AP's.

Kind regards,

[samantha_lynn]

Thank you for letting me know, this guide reviews how to get tech data in ExtremeCloud IQ: https://thehivecommunity.aerohive.com/s/article/How-to-download-tech-data-in-HiveManager

[akirby]

​Hi Sam,

I believe we are using "ExtremeCloud IQ Select"

Kind regards,

[samantha_lynn]

The most common cause of wireless signal drops is radio frequency interference. If you can send me tech data from an AP having issues, I can review that and let you know what I find. If you'd like to send me tech data, please email that to communityhelp@aerohive.com.

If you can tell me which HiveManager platform you're using, I can give you specific instructions on how to get the tech data. This guide will walk you through how to determine which HiveManager you are using, for reference: https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using