Hi There, I wonder if you can help me? Getting the below error when trying to onboard 2 devices. Error 6 The product type for the device does not exist. Any info will be helpful. Cheers James

[james_manimala]

Hi There, I wonder if you can help me? Getting the below error when trying to onboard 2 devices. Error 6 The product type for the device does not exist. Any info will be helpful. Cheers James

[james_manimala]

Hi Ashley,

That is great! We will do that.

Appreciate the very quick response. Will let you know how it goes.

Thanks

James

[ashley_finch]

Hi James,

Rather confusingly it's actually NG I believe - the user interface is an older version and it uses the same colours as Classic, but the format is actually that of NG.

If you hover over the top right "person" icon > from the dropdown click about HiveManager you should see the current version you're on.

You can find how to update this here: http://docs.aerohive.com/330000/docs/help/english/ng/Content/reference/virtual-appliance-release-notes.htm

I believe the issue is that as the HiveManager is an old version, the 650 wasn't supported, hence the error.

[james_manimala]

It looks like 'classic' as attached

[ashley_finch]

On premise comes in both Classic and NG formats, so not necessarily.

Either

a) you're on Classic

b) version of NG needs updating to support the 650

Which of the below looks most like your HiveManager?