07-16-2019 10:21 AM
07-16-2019 11:24 AM
Hi Ashley,
That is great! We will do that.
Appreciate the very quick response. Will let you know how it goes.
Thanks
James
07-16-2019 11:16 AM
Hi James,
Rather confusingly it's actually NG I believe - the user interface is an older version and it uses the same colours as Classic, but the format is actually that of NG.
If you hover over the top right "person" icon > from the dropdown click about HiveManager you should see the current version you're on.
You can find how to update this here: http://docs.aerohive.com/330000/docs/help/english/ng/Content/reference/virtual-appliance-release-notes.htm
I believe the issue is that as the HiveManager is an old version, the 650 wasn't supported, hence the error.
07-16-2019 11:06 AM
It looks like 'classic' as attached
07-16-2019 11:00 AM
On premise comes in both Classic and NG formats, so not necessarily.
Either
a) you're on Classic
b) version of NG needs updating to support the 650
Which of the below looks most like your HiveManager?