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Hi There, I wonder if you can help me? Getting the below error when trying to onboard 2 devices. Error 6 The product type for the device does not exist. Any info will be helpful. Cheers James

Hi There, I wonder if you can help me? Getting the below error when trying to onboard 2 devices. Error 6 The product type for the device does not exist. Any info will be helpful. Cheers James

james_manimala
New Contributor

‎07-16-2019 10:21 AM

Hi There, I wonder if you can help me? Getting the below error when trying to onboard 2 devices. Error 6 The product type for the device does not exist. Any info will be helpful. Cheers James
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8 REPLIES 8

james_manimala
New Contributor

‎07-16-2019 10:55 AM

its an On-prem one. So must be Hive Classic?

No we do not have any other 650s on this one. We only have 250s at the moment.

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ashley_finch
Contributor III

‎07-16-2019 10:51 AM

Hmm, which HiveManager platform are you on? (https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using) if unsure

Additionally, have you been able to successfully add in other AP650s into the HiveManager or is it just the two AP650s that you have?

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james_manimala
New Contributor

‎07-16-2019 10:46 AM

Hi,

 

The first 4 digits are 0650 of both of them. and the SKU is AH-AP-650-AX-CE for both.

 

Thanks

 

 

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ashley_finch
Contributor III

‎07-16-2019 10:43 AM

Hello,

What are the first 4 digits of the serial number and what are the device models you're trying to add into the HiveManager?

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