Hivemanager access tied to an old email account and cannot add existing device to new account

[danwaythom]

The registered email address is no longer in use so I cannot reset my password. When I create a new account and try to register my serial number I get a message that the device is already connected to another account.

Any assistance would help, i have the serial number etc for the single AP

Kind Regards

Dan

[danwaythom]

Hi there,

I have emailed the serial number to the address and linked it her. I am atill waiting for a response. Is there anything else i can to to get this moving, i would really like to finish this one off so i can get my wifi working again.

Dan

[danwaythom]

Any movement on this issue yet?

Dan

[danwaythom]

Hi Najee,

Serial number is 33014051303450. It's an ap330.

Kind Regards
Dan

[ntodd]

Hello,

If you can email me the serial number of the device I can look in to this on my side for you. Please email the serial number to communityhelp@aerohive.com.