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How can activate a license key when the entitlement key appears deactivate

How can activate a license key when the entitlement key appears deactivate

gestion
New Contributor

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1 ACCEPTED SOLUTION

samantha_lynn
Esteemed Contributor III

You must be a super admin to enter an entitlement key. This is typically the user who originally signed up for the HiveManager. If you can provide your VHM ID, I can tell you the current super admins for that HiveManager Classic instance. If you'd prefer to give me your VHM ID privately, please email it to me at communityhelp@aerohive.com.

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2 REPLIES 2

samantha_lynn
Esteemed Contributor III

You must be a super admin to enter an entitlement key. This is typically the user who originally signed up for the HiveManager. If you can provide your VHM ID, I can tell you the current super admins for that HiveManager Classic instance. If you'd prefer to give me your VHM ID privately, please email it to me at communityhelp@aerohive.com.

awaller081988
New Contributor II

are you signed in as the super admin? is there another credential with higher access level

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