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How do we update our Login Information for HiveManger NG? Our IT Contractor has passed away. I have the cloud Login's User Name & Password. It works but shows the deceased IT Consultant's name & Company in the top right.

How do we update our Login Information for HiveManger NG? Our IT Contractor has passed away. I have the cloud Login's User Name & Password. It works but shows the deceased IT Consultant's name & Company in the top right.

Jon9
New Contributor

‎10-31-2018 08:59 PM

How do we update our Login Information for HiveManger NG? Our IT Contractor has passed away. I have the cloud Login's User Name & Password. It works but shows the deceased IT Consultant's name & Company in the top right.
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5 REPLIES 5

samantha_lynn
Esteemed Contributor III

‎11-01-2018 12:08 AM

I'm very sorry for your loss. For HiveManager (Formerly NG) you can change the email address associated with the default admin by clicking on the silhouette icon in the top right hand corner> Global Settings> Account Management> Open the contact you are trying to edit and then you can change the email address this user is assoicated with here. After that, you can follow the forgot password option to set a new password for this user. Is this what you were looking for?

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