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How to adjust user Wi-Fi connection timeouts? Idle users dropping connection too quickly. Tried changing SSID policies and group policies, can't seem to find what we're looking for. Hivemanager Version: 19.8.1.5 Thanks, Triston

How to adjust user Wi-Fi connection timeouts? Idle users dropping connection too quickly. Tried changing SSID policies and group policies, can't seem to find what we're looking for. Hivemanager Version: 19.8.1.5 Thanks, Triston

tmanaok
New Contributor

‎09-27-2019 05:30 PM

How to adjust user Wi-Fi connection timeouts? Idle users dropping connection too quickly. Tried changing SSID policies and group policies, can't seem to find what we're looking for. Hivemanager Version: 19.8.1.5 Thanks, Triston
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6 REPLIES 6

tmanaok
New Contributor

‎09-27-2019 07:03 PM

Hey Sam, thanks for those instructions and timely response, I get stuck at "Expand Additional Settings at the end of the SSID page" where I get to the additional settings, nothing on the left tab indicates "Customize Optional Settings" and the end of the SSID page is just DNS settings, what are we missing here? Thanks.

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samantha_lynn
Esteemed Contributor III

‎09-27-2019 06:25 PM

You'll want to go to Configure> Open the Network Policy> Open the SSID> Expand Additional Settings at the end of the SSID page> Customize Optional Settings> Scroll down to the Client Related Network Settings section and adjust the inactive client ageout timer.

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